68vv Privacy Policy – Data Protection for Malaysia Users

1 Introduction

Welcome to the 68vv Privacy Policy. This document outlines our commitment to protecting your personal information as a member of our online casino platform. At 68vv, we understand that your trust is the foundation of our relationship — and that trust begins with transparency about how we handle your data.

This policy applies to all users who access the 68vv platform through the 68vv.fun website or our official mobile app. By using our services, you agree to the data processing practices described in this policy.

2 Data We Collect

68vv collects your personal data through several means — directly from you, automatically as you use the platform, and in certain cases, from trusted third parties. The categories of data we collect are as follows:

3 How Data Is Used

Every piece of data we collect has a clear and legitimate purpose. 68vv uses your personal information for the following:

• Identity Verification & KYC: To verify your identity in accordance with platform compliance requirements and to prevent fraud and money laundering.
• Account Management: To create, maintain, and manage your account, including processing deposits, withdrawals, and bonus allocations.
• Customer Support: To respond to your inquiries, complaints, and support requests more effectively.
• Platform Security: To detect and prevent fraudulent activity, unauthorized access, cyberattacks, and platform abuse.
• Service Communications: To send important notifications related to your account, changes to terms, active promotions, and platform updates.
• Platform Improvements: To analyse aggregate usage patterns and improve the quality of the gaming experience at 68vv.
• Legal Compliance: To fulfil reporting and compliance obligations to relevant authorities as required by law.

4 Data Sharing with Third Parties

68vv does not share your personal data with third parties except in the following limited and controlled situations:

• Payment Service Providers: Transaction information required for processing is shared solely with payment service providers (FPX, Touch 'n Go, GrabPay, Boost) to process your deposits and withdrawals.
• Game Providers: Your account's unique identifier (not your full name or sensitive information) is shared with third-party game providers solely for the purpose of running game sessions.
• KYC Services: A copy of your identity verification documents is shared with accredited KYC service providers for verification purposes only.
• Legal Authorities: Data may be disclosed to law enforcement or government agencies when ordered by a court or lawfully required under Malaysian law.

5 Data Security

68vv continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for all sensitive information, including financial details and KYC documents.
• Two-factor authentication (2FA) available for all member accounts.
• Automated security scanning running 24 hours a day to detect intrusion attempts.
• Regular security audits by certified independent third parties.
• Strict internal access controls — only authorized personnel may access members' personal data, and every access is logged for audit purposes.
• A comprehensive incident response plan to ensure we act swiftly in the event of any data breach.

6 Cookies & Tracking Technologies

The 68vv platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions smoothly. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login session authentication, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us identify technical issues and improve performance.
• Functional Cookies: Stores your preferences such as display settings, preferred language, and favourite games to deliver a more personalized experience.
• Analytics Cookies: Used to understand overall platform usage patterns in aggregate, anonymised form for continuous improvement purposes.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the platform.

7 Data Retention Period

68vv retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. In general, the retention periods are as follows:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian financial legal requirements.
• KYC Documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support Communication Logs: Retained for 3 years for reference and service improvement purposes.
• Technical Data & Logs: Automatically retained for 90 days before being deleted from our systems.

8 Your Rights

As a 68vv member, you have the following rights regarding your personal data under Malaysia's PDPA:

To exercise any of the above rights, please contact our customer support team via the platform's live chat or by email at [email protected]. We will respond within 14 business days.

9 Children's Privacy

The 68vv platform is exclusively for adult users aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we determine that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

10 Links to Third-Party Sites

The 68vv platform may contain links to third-party websites or services such as game providers or payment partners. Please note that:

• The 68vv Privacy Policy does not apply to such third-party websites or services.
• 68vv is not responsible for the privacy practices of third-party websites.
• We encourage you to read the privacy policy of every third-party website you visit.

11 Changes to the Privacy Policy

68vv reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Members will be notified via their registered email or in-platform notifications of any significant changes.
• You are encouraged to review this page periodically to stay informed.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform — the fastest way to get help.
• Email: [email protected] — responses within 4 business hours for privacy-related inquiries.
• FAQ: Visit the FAQ us for answers to commonly asked privacy questions.

The 68vv Data Protection Officer is ready to address every inquiry you raise seriously and within a reasonable timeframe. Your privacy is not merely a legal obligation to us — it is a core value of the platform we have built.